Shipping and Return Policy

1. Refund Eligibility

We want to ensure that you are completely satisfied with your purchase from Brands Hub Trading LLC. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

a. Damaged or Defective Products:

  • If the product you received is damaged or defective, please contact us within 7 days of receiving the item.
  • We will require photographic evidence of the damage or defect to process your refund.

b. Incorrect Item Received:

  • If you received the wrong item, please contact us within 7 days of receiving the incorrect item.
  • We will arrange for the correct item to be shipped to you or issue a refund, depending on your preference.

c. Unopened and Unused Products:

  • For items that are unopened and unused, you may request a refund within 7 days of receiving the product.
  • The product must be in its original packaging and in the same condition as when you received it.

2. Refund Process

To request a refund, please follow these steps:

a. Contact Customer Support:

  • Send an email to info@brandshub.ae or contact our customer support team through +971-50-459-5609
  • Provide your order number, a description of the issue, and any supporting evidence such as photographs.

b. Evaluation:

  • Our customer support team will review your request and determine whether it meets our refund eligibility criteria.

c. Refund or Replacement:

  • If your request is approved, we will process the refund within10 to 20 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you prefer a replacement item, we will arrange for a new shipment
  • ‘’ Refunds will be made onto the original mode of payment and will be processed within 10 to 20 days depends on the issuing bank of the credit card.”

 

CANCELLATION POLICY:

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 to 14 days for the refund transfer to be completed.

 

DELIVERY/SHIPPING POLICY (for Products)

  • We deliver our Products only in UAE. Shipping will be done by a third-party courier Continental Courier Services.
  • Delivery within UAE cities shall be in 5 – 10 working days UAE Delivery Fees will be a Flat Rate of AED: 12.50. above AED100 order delivery will be free
  • Avoid any delivery delay by providing your full address along with your contact details.

Return and Refund

  • We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.